Happy Friday, everyone. This is Maslow’s hierarchy of needs. You’re probably familiar with the basic idea even if you’ve never seen it before. At the bottom are physiological and physical needs—food, health, basic material wellbeing. Knowing you’ll have a roof over your head. At the top are things like creativity, meaning, self-actualization. In the middle are things like feeling accomplished, and having a sense of belonging.
I had a lot to say but I would like to share a story first…The title of the story is
MUDA
The Taj hotel had invites Mr Masi Imani from Japan to hold to hold a workshop for its staff.
The staff was very sceptical.this person from Japan has no exposure to the hotel industry.-what exactly is he going to teach?
But everyone gathered as planned for the workshop in the conference hall sharp at 9 am.
Mr Masi was introduced to them- a not so impressive personality, nor the English that good, spoke rather clumsy English.
“ Good morning! Let’s start work. I am told this is workshop; but I see neither work nor shop? So let’s proceed where the work is happening. Let’s start from the first floor”.
Everyone trooped out of the conference room after Me Masai.
The first floor happened to be the laundry room of the hotel.
Mr Masi entered the room ,stood near the window,” beautiful view” he said.
Staff knew this they did not need Japanese consultant to tell them.
“ A room with such a beautiful view is wasted as laundry room. Shift the laundry to the basement and convert this into a guest room”.
Ha! No one had thought of that!
The manager said that can be done.
“ Then let’s do it,” Mr Masai said.
“ Yes sir, I will make a note of this and we will include it in the report of the workshop that will be prepared,” said the manager.
“Excuse me there is nothing to report on this or make notes. Let’s just do it”, just now.” Mr. Masai.
“ just now”? Manager.
“Yes, decide on the area in the basement or ground floor and move things it will take couple of hours right ? - Mr Masai.
“Yes” - Manager.
Let’s meet at lunch then and from today you can start earning a couple of thousands that you charge your customers for a night.
“Now let’s move to the pantry”. The group entered there were 2 sinks full of dirty plates.
Mr Masai removed his jacket and started washing the plates.” Sir please what are you doing”?Manager was shocked!
“I am washing plates because that’s what sink is for ,there are racks for dirty dishes.”
After finishing the job he asked “how many plates do you have “?
“Plenty so that there would not be any shortage “- Manager
Mr Masai said,” we have a word in Japanese- ‘Muda’! MUDA means delay, unnecessary spending. One lesson to learn in this workshop is to avoid both. If you have plenty of plates there will be delay in cleaning them. Remove the excess.
“ we will write this in our report “- Manager.
“ No , wasting our time in making repots is another MUDA.
Let us pack the extra plates and send them to other locations that need them.
On the last day he told them a story , a Japanese and an American both fond of hunting met in a jungle, they entered the deep jungle and realized they have ran out of the bullets.
Suddenly they heard a roar of a lion.
Both started running but then Japanese took a short break to wear his shoes. American exclaimed that they need to reach the car first. No said Japanese I just need to be ahead of you.
All the participants engrossed in the story suddenly realized that lion would stop after getting his victim!
“ The lesson is: competition in the world is so fierce, that it is important to stay ahead of others, even by couple is steps.And you have such well endowed country. If you remember to curtail your expenditure, get experienced staff and your policies right you will be miles ahead.
I had a lot to say but I would like to share a story first…The title of the story is
MUDA
The Taj hotel had invites Mr Masi Imani from Japan to hold to hold a workshop for its staff.
The staff was very sceptical.this person from Japan has no exposure to the hotel industry.-what exactly is he going to teach?
But everyone gathered as planned for the workshop in the conference hall sharp at 9 am.
Mr Masi was introduced to them- a not so impressive personality, nor the English that good, spoke rather clumsy English.
“ Good morning! Let’s start work. I am told this is workshop; but I see neither work nor shop? So let’s proceed where the work is happening. Let’s start from the first floor”.
Everyone trooped out of the conference room after Me Masai.
The first floor happened to be the laundry room of the hotel.
Mr Masi entered the room ,stood near the window,” beautiful view” he said.
Staff knew this they did not need Japanese consultant to tell them.
“ A room with such a beautiful view is wasted as laundry room. Shift the laundry to the basement and convert this into a guest room”.
Ha! No one had thought of that!
The manager said that can be done.
“ Then let’s do it,” Mr Masai said.
“ Yes sir, I will make a note of this and we will include it in the report of the workshop that will be prepared,” said the manager.
“Excuse me there is nothing to report on this or make notes. Let’s just do it”, just now.” Mr. Masai.
“ just now”? Manager.
“Yes, decide on the area in the basement or ground floor and move things it will take couple of hours right ? - Mr Masai.
“Yes” - Manager.
Let’s meet at lunch then and from today you can start earning a couple of thousands that you charge your customers for a night.
“Now let’s move to the pantry”. The group entered there were 2 sinks full of dirty plates.
Mr Masai removed his jacket and started washing the plates.” Sir please what are you doing”?Manager was shocked!
“I am washing plates because that’s what sink is for ,there are racks for dirty dishes.”
After finishing the job he asked “how many plates do you have “?
“Plenty so that there would not be any shortage “- Manager
Mr Masai said,” we have a word in Japanese- ‘Muda’! MUDA means delay, unnecessary spending. One lesson to learn in this workshop is to avoid both. If you have plenty of plates there will be delay in cleaning them. Remove the excess.
“ we will write this in our report “- Manager.
“ No , wasting our time in making repots is another MUDA.
Let us pack the extra plates and send them to other locations that need them.
On the last day he told them a story , a Japanese and an American both fond of hunting met in a jungle, they entered the deep jungle and realized they have ran out of the bullets.
Suddenly they heard a roar of a lion.
Both started running but then Japanese took a short break to wear his shoes. American exclaimed that they need to reach the car first. No said Japanese I just need to be ahead of you.
All the participants engrossed in the story suddenly realized that lion would stop after getting his victim!
“ The lesson is: competition in the world is so fierce, that it is important to stay ahead of others, even by couple is steps.And you have such well endowed country. If you remember to curtail your expenditure, get experienced staff and your policies right you will be miles ahead.
Achieve some perfection [excellence] yourself, so that you may not fall into sorrow by seeing the perfection in others.
- RUMI-